Cancellation / Refund Policy

Q: What if the item(s) I received are defective/incorrect/damaged?A: Please email us clear evidence of 4 side images & one parcel opening video within 48 hours after delivery otherwise we can’t offer a refund.
Q: Will shipment fees be covered for my returns?A: All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Q: How to contact you quickly?A: Any order questions, Please be sure to email us directly at [email protected] or WhatsApp us at 8448970106
Q: What if the item(s) I received of kolourkom brand, I don’t like? A: Please email us with the explanation why you didn’t like kolourkom brand quality so that we can understand your issue and also can improve the quality within 15 days after delivery otherwise we can’t offer a refund.
Q. When I will get the refund amount? A. Within 7 days after receiving return products.

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