After receiving the order in working hours between 9am to 4pm our team takes confirmation telephonic or through whatsapp for all orders . We request to buyers kindly inform us for any changes or cancellations for the order. After parcel despatch you are not allowed for cancellation or changes.
Q: What if the item(s) missing in the parcel I received?
A: Please email us clear evidence of parcel opening video within 48 hours after delivery otherwise we can’t offer a refund.
Q: What if the item(s) I received are defective/incorrect/damaged?
A: Please email us clear evidence of 4 side images & one parcel opening video within 48 hours after delivery otherwise we can’t offer a refund.
Q: Will shipment fees be covered for my returns?
A: All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Q: How to contact you quickly?
A: Any order questions, Please be sure to email us directly at [email protected] or WhatsApp us at +91 8448970106
Q: What if the item(s) I received of kolourkom brand, I don’t like and I want to return?
A: Please email us with the explanation why you didn’t like kolourkom brand product so that we can understand your issue and also can improve the quality. Kindly inform us within 15 days after delivery otherwise we can’t offer a refund / replacement.
Q. When I will get the refund amount?
A. You will get refund after we receive returned products and in next 7 days or ASAP.
Q. How I will get refund amount for COD / Prepaid order.
A. For prepaid / COD orders you are required to share any one details ( Gpay/Phone pe/Account details/Paytm)